FREQUENTLY ASKED QUESTIONS

All of our courses are geared towards helping you gain the skills needed to get the job you want. Our trainers will be available to assist you with your interviewing skills, CV and Cover Letter writing skills and gives you workplace hints and tips. To take advantage of our career development support, please make an online enquiry and a Student Enrolment Advisor will assist you with your enquiry.

If you successfully complete particular courses at Service Skills Academy, you will have met the minimum entry requirements for most Australian universities. Most of our courses have pathways into some of the major Australian universities. Click here to find out more.

To gain entrance into university, you will have to achieve at least the minimum specified grades and meet the entry requirements. Some Australian universities also expect you to have completed senior secondary education (or equivalent).

You might already have some of the skills and knowledge relevant to the course that you want to study. We are happy to assess your past learning to see if you are due for any recognition of prior learning, Recognition of Current Competency and or Credit Transfer. You can contact us to arrange a time to figure out if you’re eligible for Recognition of Prior Learning. More information on how to apply can be found on our admission information page.

Yes, we provide nationally recognised training.

There are several ways that you can apply for a course with us including our online application form, by post, phone or at a campus. Click here to find out more.

You have control over your timetable here at SSA. You can also book into speak with your trainer on a weekly, fortnightly or monthly basis from 7.30am to 4pm.

For face to face training in the Diploma of Early Childhood Education and Care, classes are generally scheduled twice a week for approximately 5 hours per day.

If you would like to find out more, please make an online enquiry and a Student Enrolment Advisor will answer any questions you have.

You will need to enrol into your chosen course to receive a Conditional Enrolment Letter (Step 1).

You can then apply for a MacCredit Loan by selecting this option in your Acceptance of Offer Letter (Step 2). This option allows you to borrow money now when you need it most, and then pay it back through repayments that suit your circumstances. Click here to find out more.

Please note though: student loans are only available to domestic students.

All compulsory reading resources are provided as part of your course with us.

If you have an enquiry about a specific course, please contact us online and a Student Enrolment Advisor can help you further.

Many of our students gain valuable work experience while studying. If you are enrolled into the Diploma of Childhood Education and Care, Diploma of Events Management or the Diploma of Hospitality Management you will be required to complete vocational placement.

Our Vocational Placement Officer is here to assist you with your placement and support you throughout. Industry placement allows you to place your theory into practice and enhance your career outcomes.

Yes, it is possible to pay your course fees in instalments. If you would like to find out more, please contact one of our Student Enrolment Advisors to discuss your options.

If you are an international student looking to study on a student visa, please visit here.

A lot of students have English as their second language and successfully complete their courses.

You can access our free online language, literacy and numeracy assessment tool by making an online enquiry or you can access our free online practice test.

Generally, we advise you to dedicate 15 to 20 hours per week to your studies.

You are not required to attend training on campus, unless you have enrolled into the face to face Diploma of Early Childhood Education and Care. You can access free wi-fi, face to face trainer support and our computer lab during office hours from 8.30am to 5.30pm.

You can request to speak to your trainer as often as you like. You can choose from a weekly, fortnightly or monthly follow up. Your trainer is also contactable through face to face sessions, Skype, phone or email. Click here to request a meeting with your trainer.

Yes, your trainer is available to interact with you via various modes. You can choose from, face to face sessions, Skype, phone or email. Click here to request a meeting with your trainer.

The majority of our courses have a minimum enrolment age of 16 years – however this varies from course to course. Call us on 1300 552 869 for information about specific courses.

Yes, majority of our students have a variety of work and family commitments. We recommend that 15 to 20 hours are dedicated per week to study. To find out more on how to manage study, work and other commitments read our blog.

Your course will begin once you have completed all your enrolment paperwork and the total of your course fees are paid. Once all of this is received your course resources will be released on the next available Monday.