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Welcome to the SSA practice test for your diploma study.
This is not a mandatory test but is designed to give you a sneak peek at the types of questions you will be required to answer in the BKSB test.
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This graph represents the number of white goods sold over five months.
Note the information along the sides indicates the number of sales.
Using the information in the graph, fill in the sales table below. The first column has been done for you.
White goods Jan Feb March April May Fridges 40 (30) (40) (50) (50) Washing machines 30 (40) (20) (30) (30) TV's 10 (20) (30) (40) (60) Vacuums 60 (50) (50) (60) (10)
This survey was completed by 600 people. People who watched the 7:30 report are represented by 10%. This equates to 60 people.
How many people are watching the other shows?
Married at First Sight: (120)
Peppa Pig: (30)
Home and Away: (150)
Footy Show: (90)
My Kitchen Rules: (150)
- Married at First Sight: (120)
This recipe gives quantities to make enough Pancakes for 4 people. Your job is to change quantities to make enough for 24 people.
Ingredients Amount for 4 people Amount for 24 people Eggs 1 egg (6) eggs Milk 1 1/2 cups (9) cups Vanilla extract 2 teaspoons (12) teaspoons Self-raising flour 1 3/4 cups (10 1/2, 10.5) cups Caster sugar 1/3 cup (2) cups Bicarbonate of soda 1/4 teaspoon (1.5, 1 1/2) teaspoons
Clare is a delivery driver, she delivers parcels to her local area and surrounding suburbs.
She gets paid a travel allowance of 89c per kilometre travelled.
How much travel allowance would Clare receive for travelling a total distance of 223km?
You have been asked to place this stationery order for your office. Complete the table below including the total cost of the order.
Product Price Quantity Ordered Total A4 Note Books $1.19 6 $ (7.14) Rulers $0.49 4 $ (1.96) Blue Pens $2.47 10 $ (24.70, 24.7) Glue Sticks $1.24 5 $ (6.20, 6.2) USB's $11.99 7 $ (83.93) Paper Clips $12.48 2 $ (24.96) Highlighters $1.97 3 $ (5.91) Total Cost $ (154.80, 154.8)
Asha is going for an interview and needs to use public transport to get there and back again.
Journey time one way: 45 mins
Fare one way: $2.30
Using the information provided, calculate:
a) What is the travel time for a return journey?
b) How much will it cost her to travel for the day?
If Asha gets the job, calculate the following:
c) What is the combined travel time for 5 days?
d) How much will it cost her to travel for 5 days?
Read the recipe and answer the following questions.
- 1 tbsp vegetable oil
- 1 onion, thinly sliced
- 1 garlic clove, chopped
- ½ tsp salt
- 2 tsp curry powder
- 1 cup unsweetened coconut milk
- 1 can diced tomatoes, drained
- 1.2kg chicken breast cubed
- 3 cups fresh baby spinach
- 2 cups hot cooked rice
- In a large skillet, heat vegetable oil over medium heat.
- Add onion, garlic and salt; cook, stirring until softened 7 minutes.
- Add curry powder and cook, stirring for 1 minute.
- Stir in coconut milk, tomatoes and tomato paste; cook, stirring occasionally until thickened for 10 minutes.
- Add chicken and simmer until cooked through; 6 minutes.
- Turn off heat, add the spinach and stir until wilted, 1 minute.
- Serve over hot rice.
a) What does kg mean?
b) What ingredient has been left off the ingredient list?
c) How much fresh baby spinach was used?
d) What was done with the garlic clove?
Read the Gantt Chart below and answer the following questions:
a) On which day was the roof completed?
b) On which day did the Carpenter/Plasterer/Electrician start?
c) How many weeks did it take to build the walls and roof trusses?
d) Which activities started on the 26th day?
e) What day did the Painter/Tiler/Carpet layer finish?
Read the following Position Description and answer the following questions:
Customer Service Officers (Call Centre)
- 13 Month Assignment – Starting Monday 5th December
- Newtown Location
Idyllic Bay Regional Council is one of South-East Queensland’s most diverse areas, the second largest local government in Australia located between Brisbane CBD and the Sunshine Coast. Idyllic Bay Regional Council covers 3255 square kilometres with rural townships, beautiful coastal regions and thriving progressive business precincts. Council services the varying needs of more than 450 000 residents with a dedicated and committed team of 1700 employees.
What will you do?
Your day will see you taking inbound calls from the community where you will spend time engaging and getting to understand their needs. Some of these calls will involve updating personal information, providing complex information, advising about upcoming events, bookings and taking payments. At times this position is emotive and would suit those that can separate this to allow the best resolution for the customer despite the circumstances at hand.
When will I do it?
- You will enjoy a Monday to Friday rotating roster between the hours of 8.00am and 5.30pm.
- No weekend work is required.
- These positions are in a temporary capacity for a 13 month Assignment.
- You will enjoy an hourly rate of $26.24 + 9.50% super.
- December start date.
How will I succeed?
You will be provided with a comprehensive 3 week classroom based training program, followed up with on the floor buddying and support where you will be given the opportunity to learn and develop all the skills required to provide this great service to the community.
What will you bring to the role?
- Previous Call Centre experience in an inbound service environment.
- You will have a real passion for customer service and a genuine interest in helping people.
- You will have a desire for learning and ongoing self-education.
- You will enjoy working through problems and providing solutions in a complex environment.
- You have the emotional ability to deal with sensitive situations.
- You will be a strong team player, with the ability to work autonomously.
Does this advertisement use the following features to encourage people to apply for the job?
a) The name of the company
b) The exact location of the call centre
c) Opportunities for promotion
d) The size of the company
e) The pay rate
Read the following excerpt and answer the questions according to it.
Global warming is the result of an increase in the earths average surface temperature due to greenhouse gases like carbon dioxide and methane.
These gases are required for the presence of human life on earth, however, global warming is happening due to over-emittance of these gases.
The consumption of fossil fuels in the last few decades has contributed much to the degradation of our environment. Global warming, climate change, extinction of wildlife species, depletion of ozone layer, and increase in air pollution are a few of the problems from which our environment is suffering. It may be quite a task for anyone to find some solid global warming facts to alarm for some action. Here are plenty of them, right on your platter.
a) Why do we need these gases?
b) What is global warming due to?
c) What has contributed to degradation of our environment?
You are employed at the local school and during your induction, you were given this organisational chart to assist you with the staff hierarchy.
Read the chart and answer the questions which follow.
a) Who does the Executive Director for Student Services report to?
b) Who takes care of the Conflict Resolution?
c) Who is on the same level as the Director Special Education?
How to turn on a computer
Turning on a computer isn’t always easy. Your task is to put these five step by step instructions in the correct order (from 1 to 5).
(5) Log in
(4) Enter your password
(3) Select your account
(1) Locate the on button
(2) Push button until computer starts
- (5) Log in